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Nondiscrimination notice

ODS Community Dental does not discriminate

Discrimination is against the law. We follow state and federal civil rights laws. We cannot treat people (including members or potential members) unfairly in any of our services or programs because of a person’s age, color, disability, national origin, primary language and proficiency of English language, race, religion, sex, sex characteristics, sexual orientation, gender identity, and sex stereotype, pregnancy and related conditions, or health status or need for services.

Everyone has the right to know about our programs and services. All members have a right to use our programs and services. We give free help when you need it. Some examples of free help we can give are:

  • Sign language interpreters
  • Written material in other languages
  • Spoken language interpreters for other languages
  • Braille
  • Large print
  • Audio and other formats

Need language help or reasonable modifications? Call Customer Service at: 800-342-0526 (TDD/TTY 711) 
If you think we did not offer these services or treated you unfairly, you can file a written complaint. Please mail or fax it to: 
ODS
Attention: Appeal Unit
601 SW Second Ave.
Portland, OR 97204
Fax: 503-412-4003

You can find the ODS complaint forms here:
English complaint form
Spanish complaint form

Section 1557 Coordinator: Scott White
Scott White
601 SW Second Ave.
Portland, OR 97204
855-232-9111
compliance@modahealth.com 

If you need help filing a complaint, please call Customer Service.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR)
Web: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf  
Phone: 800-368-1019, 800-537-7697 (TDD)
Email: OCRComplaint@hhs.gov
Office for Civil Rights, 200 Independence Ave. SW, Room 509F
HHH Building, Washington, DC 20201
 
You can also file a complaint with the Oregon Bureau of Labor and Industries (BOLI) or the Oregon Health Authority
Bureau of Labor and Industries Civil Rights Division
Web: https://www.oregon.gov/boli/civil-rights
800 NE Oregon St., Suite 1045
Phone: (971) 673-0764
Email: boli_help@boli.oregon.gov 
Mail: Bureau of Labor and Industries
Civil Rights Division,
800 NE Oregon St., Suite 1045,
Portland, Oregon 97232 

Oregon Health Authority (OHA) Civil Rights
Web: www.oregon.gov/OHA/EI
Email: OHA.PublicCivilRights@odhsoha.oregon.gov
Phone: 844-882-7889 (TTY 711)
Mail: Office of Equity and Inclusion Division,
421 SW Oak Street, Suite 750
Portland, OR 97204 

Español (Spanish). Puede obtener este documento en otros idiomas, en letra grande, braille o en un formato que usted prefiera. También puede recibir los servicios de un intérprete. Esta ayuda es gratuita. Llame al servicio de atención al cliente (800-342-0526) o TTY 711. Aceptamos todas las llamadas de retransmisión.
Pусский (Russian). Вы можете получить это письмо на другом языке, напечатанное крупным шрифтом, шрифтом Брайля или в предпочитаемом вами формате. Вы также можете запросить услуги переводчика. Эта помощь предоставляется бесплатно. Звоните по тел. (800-342-0526) или TTY 711. Мы принимаем звонки по линии трансляционной связи.
Tiếng Việt (Vietnamese). Quý vị có thể nhận tài liệu này bằng một ngôn ngữ khác, theo định dạng chữ in lớn, chữ nổi Braille hoặc một định dạng khác theo ý muốn. Quý vị cũng có thể yêu cầu được thông dịch viên hỗ trợ. Sự trợ giúp này là miễn phí. Gọi (800-342-0526) hoặc TTY (Đường dây Dành cho Người Khiếm thính hoặc Khuyết tật về Phát âm) 711. Chúng tôi chấp nhận các cuộc gọi chuyển tiếp.
العربية .(Arabic) يمكنكم الحصول على هذا وثيقة بلغات أخرى، أو مطبوعة بخط كبير، أو مطبوعة على طريقة برايل أو حسب الصيغة المفضّلة لديكم. كما يمكنكم طلب مترجم شفهي. إن هذه المساعدة مجانية. اتصلو على [800-342-0526] أو المبرقة الكاتبة 711 TTY. نستقبل المكالمات المحولة.
简体中文 (Simplified Chinese). 您可获取本文件的其他语言版、大字版、盲文版或您偏好的格式版本。您还可要求提供口译员服务。本帮助免费。致电[800-342-0526]  或TTY 711。我们会接听所有的转接来电。
Somali. Waxaad heli kartaa warqadan oo ku qoran luqaddo kale, far waaweyn, farta dadka indhaha aan qabin wax ku akhriyaan ee Braille ama qaabka aad doorbidayso. Waxaad sidoo kale codsan kartaa turjubaan.  Taageeradani waa lacag la’aan. Wac (800-342-0526) ama TTY 711. Waa aqbalnaa wicitaanada gudbinta.
Українська (Ukrainian). Ви можете отримати цей довідник іншими мовами, крупним шрифтом, шрифтом Брайля або у форматі, якому ви надаєте перевагу. Ви також можете попросити надати послуги перекладача. Ця допомога є безкоштовною. Дзвоніть по номеру телефону (800-342-0526) або телетайпу 711. Ми приймаємо всі дзвінки, які на нас переводять
한국어(Korean) 이 서신은 다른 언어, 큰 활자, 점자 또는 선호하는 형식으로 받아보실 수 있습니다. 통역사를 요청하실 수도 있습니다. 무료 지원해 드립니다. (800-342- 0526) 또는 TTY 711에 전화하십시오. 저희는 중계 전화를 받습니다.
English. You can get this document in other languages, large print, Braille or a format you prefer. You can also ask for an interpreter. This help is free. Call (800-342-0526) or TTY 711. We accept relay calls.
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